Course: ITIL® Continuous Service Improvement (CSI) - Incl. exam voucher

$689.00
$833.69 incl. vat

duration: 44 hours |

Language: English (US) |

access duration: 180 days

In this online ITIL training course you will gain an introductory overview of the Service management lifecycle, its key processes, roles etc. You also want to pass the exam! It is the aim of the course to satisfy both.

The ITIL Continual Service Improvement qualification is one of five ITIL Service Lifecycle Courses and will provide you with guidance that focusses on the design of IT services and covers the architectures, processes, policies and documentation that will enable you to design services that meet the needs of the organization or programme.

Included in this course:

  • 6 months unlimited access
  • Exam voucher
  • Practice Exam

Result

After successful completion of this training course you are optimally prepared for the ITIL® Continuous Service Improvement (CSI) exam.

Prerequisites

You have the ITIL Foundation certification in your possession.

Target audience

Helpdesk Operator, Project Manager, Manager

ITIL® Continuous Service Improvement (CSI) - Incl. exam voucher

44 hours

ITIL Continual Service Improvement

  • Module 1: Introduction
  • Module 2: Continual Service Improvement Principles
  • Module 3: Continual Service Improvement Processes
  • Module 4: CSI Methods and Techniques
  • Module 5: Organizing for Continual Service Improvement
  • Module 6: Technology Considerations
  • Module 7: Implementing Continual Service Improvement
  • Module 8: Challenges, CSF’s and Risks
  • Module 9: Exam Preparation

We offer several optional training products to enhance your learning experience. If you are planning to use our training course in preperation for an official exam then whe highly recommend using these optional training products to ensure an optimal learning experience. Sometimes there is only a practice exam or/and practice lab available.

Optional practice exam (trial exam)

To supplement this training course you may add a special practice exam. This practice exam comprises a number of trial exams which are very similar to the real exam, both in terms of form and content. This is the ultimate way to test whether you are ready for the exam. 

Optional practice lab

To supplement this training course you may add a special practice lab. You perform the tasks on real hardware and/or software applicable to your Lab. The labs are fully hosted in our cloud. The only thing you need to use our practice labs is a web browser. In the LiveLab environment you will find exercises which you can start immediatelyThe lab enviromentconsist of complete networks containing for example, clients, servers,etc. This is the ultimate way to gain extensive hands-on experience. 

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frequently asked quesions

What is included?

Duration 44 hours
Language English (US)
Certificate of participation Yes
Online access 180 days
Monitor Progress Yes
Mobile ready Yes

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