Course: ITIL® Operational Support & Analysis (OSA) - incl. exam voucher

$833.69 incl. vat

duration: 45 hours |

Language: English (US) |

access duration: 180 days

In this online ITIL training you learn to use the ITIL toolset optimally within your IT Service Management. All relevant knowledge areas within ITIL are discussed in detail. You are also prepared for the ITIL OSA exam.
ITIL is the internationally recognized toolset and the reference framework for organizing management processes within the ICT organization.

This ITIL training includes:

  • 6 months unlimited access
  • Exam voucher
  • Practice exams


After successful completion of this training course you will have an in-depth knowledge of the ITIL processes and roles, how they interact with each other and how to implement them. You are also optimally prepared to pass the ITIL Operational Support & Analysis (OSA) exam.


You are in possession of the ITIL Foundation certification. It is a plus when you have at least 2 years of work experience in IT service management.

Target audience

Helpdesk Operator, Project Manager, Manager

ITIL® Operational Support & Analysis (OSA) - incl. exam voucher

45 hours

ITIL Operational Support and Analysis

  • Module 1: Introduction to Operational Support and Analysis
  • Module 2: Event Management
  • Module 3: Incident Management
  • Module 4: Request Fulfilment
  • Module 5: Problem Management
  • Module 6: Access Management
  • Module 7: The Service Desk
  • Module 8: Challenges, CSFs and Risks
  • Module 9: Technology and Implementation Considerations
  • Module 10: Exam Preparation

We offer several optional training products to enhance your learning experience. If you are planning to use our training course in preperation for an official exam then whe highly recommend using these optional training products to ensure an optimal learning experience. Sometimes there is only a practice exam or/and practice lab available.

Optional practice exam (trial exam)

To supplement this training course you may add a special practice exam. This practice exam comprises a number of trial exams which are very similar to the real exam, both in terms of form and content. This is the ultimate way to test whether you are ready for the exam. 

Optional practice lab

To supplement this training course you may add a special practice lab. You perform the tasks on real hardware and/or software applicable to your Lab. The labs are fully hosted in our cloud. The only thing you need to use our practice labs is a web browser. In the LiveLab environment you will find exercises which you can start immediatelyThe lab enviromentconsist of complete networks containing for example, clients, servers,etc. This is the ultimate way to gain extensive hands-on experience. 


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frequently asked quesions

What is included?

Duration 45 hours
Language English (US)
Certificate of participation Yes
Online access 180 days
Monitor Progress Yes
Mobile ready Yes

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