Course: ITIL®4 Specialist: Create, Deliver and Support- Incl. exam

$699.00
$845.79 incl. vat

duration: 68 hours |

Language: English (US) |

access duration: 180 days |

Details

This training enables IT professionals to provide their customers with innovative technical services in this increasingly competitive market.

ITIL®4 Specialist Create, Deliver and Support has been developed for people working within IT service management. This module covers the 'core' service management activities and expands the current scope of ITIL to cover the 'creation' of services. You will be introduced to the integration of various value streams and activities to create, deliver and support IT-supported products and services. In addition, the training gives you insight into the service quality and various improvement methods.

This training includes:

  • 1 exam voucher.
  • Practice exams.
  • Unlimited access for 6 months.

This training prepares you for one of the four ITIL®4 Managing Professional certifications. ITIL®4 Managing Professional has been developed for IT professionals working in technology and digital teams.

The four certifications are:

  • ITIL®4 Specialist Create, Deliver and Support.
  • ITIL®4 Strategist Direct, Plan and Improve.
  • ITIL®4 Specialist High-velocity IT.
  • ITIL®4 Specialist Drive Stakeholder Value.

Achieving all four certificates is necessary to become an ITIL®4 Managing Professional.

Result

After completing this training you will be optimally prepared for the ITIL®4 Specialist: Create, Deliver and Support exam. After successfully passing this exam you will obtain the official ITIL®4 Specialist: Create, Deliver and Support certificate, this is one of the four ITIL 4 Managing Professional certifications.


Prerequisites

You have successfully completed the ITIL® Foundation v4.

Target audience

Project Manager, Manager, Team Leader

Content

ITIL®4 Specialist: Create, Deliver and Support- Incl. exam

68 hours

ITIL®4 Specialist: Create, Deliver and Support

The main structure of this course:

  • ITIL® 4 Specialist: Create, Deliver and Support Module 0: Course overview
  • ITIL® 4 Specialist: Create, Deliver and Support Module 1: Professionalism in IT service management
  • ITIL® 4 Specialist: Create, Deliver and Support Module 2: Using ITIL practices and value streams
  • ITIL® 4 Specialist: Create, Deliver and Support Module 3: Prioritization and management
  • ITIL® 4 Specialist: Create, Deliver and Support Module 4: Practice exams
  • ITIL® 4 Specialist: Create, Deliver and Support Module 5: Course wrap-up

Course options

We offer several optional training products to enhance your learning experience. If you are planning to use our training course in preperation for an official exam then whe highly recommend using these optional training products to ensure an optimal learning experience. Sometimes there is only a practice exam or/and practice lab available.

Optional practice exam (trial exam)

To supplement this training course you may add a special practice exam. This practice exam comprises a number of trial exams which are very similar to the real exam, both in terms of form and content. This is the ultimate way to test whether you are ready for the exam. 

Optional practice lab

To supplement this training course you may add a special practice lab. You perform the tasks on real hardware and/or software applicable to your Lab. The labs are fully hosted in our cloud. The only thing you need to use our practice labs is a web browser. In the LiveLab environment you will find exercises which you can start immediatelyThe lab enviromentconsist of complete networks containing for example, clients, servers,etc. This is the ultimate way to gain extensive hands-on experience. 

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What is included?

Certificate of participation Yes
Monitor Progress Yes
Mobile ready Yes
Sharing knowledge Unlimited access to our IT professionals community
Study advice Our consultants are here for you to advice about your study career and options
Study materials Certified teachers with in depth knowledge about the subject.
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