Course: ITIL®4 Specialist: Drive Stakeholder Value

$659.00
$797.39 incl. vat

duration: 30 hours |

Language: English (US) |

access duration: 180 days |

Details

This module covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focuses on the conversion of demand into value via IT enabled services.

It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape.

This training covers various types of engagement and interactions between a service provider and their customers, users, suppliers and partners. Important topics are covered, such as multi-supplier management, communication, relationship management, business analysis, customer journey mapping and much more.

This training includes:

  • 1 exam voucher.
  • Practice exams.
  • Unlimited access for 6 months.

This training prepares you for one of the four ITIL®4 Managing Professional certifications. ITIL®4 Managing Professional has been developed for IT professionals working in technology and digital teams.

The four certifications are:

  • ITIL®4 Specialist Create, Deliver and Support.
  • ITIL®4 Strategist Direct, Plan and Improve.
  • ITIL®4 Specialist High-velocity IT.
  • ITIL®4 Specialist Drive Stakeholder Value.

Achieving all four certificates is necessary to become an ITIL®4 Managing Professional.

Result

After completing this training you will be optimally prepared for the ITIL®4 Specialist: Drive Stakeholder Value exam. After successfully passing this exam you will obtain the official ITIL®4 Specialist: Drive Stakeholder Value certificate, this is one of the four ITIL 4 Managing Professional certifications.

Prerequisites

You have successfully completed the ITIL® Foundation v4.

Target audience

Project Manager, Manager, Team Leader

Content

ITIL®4 Specialist: Drive Stakeholder Value

30 hours

ITIL®4 Specialist: Drive Stakeholder Value

This is a SCORM Cloud Dispatch package which targets the course ITIL®4 Specialist: Drive Stakeholder Value

Course options

We offer several optional training products to enhance your learning experience. If you are planning to use our training course in preperation for an official exam then whe highly recommend using these optional training products to ensure an optimal learning experience. Sometimes there is only a practice exam or/and practice lab available.

Optional practice exam (trial exam)

To supplement this training course you may add a special practice exam. This practice exam comprises a number of trial exams which are very similar to the real exam, both in terms of form and content. This is the ultimate way to test whether you are ready for the exam. 

Optional practice lab

To supplement this training course you may add a special practice lab. You perform the tasks on real hardware and/or software applicable to your Lab. The labs are fully hosted in our cloud. The only thing you need to use our practice labs is a web browser. In the LiveLab environment you will find exercises which you can start immediatelyThe lab enviromentconsist of complete networks containing for example, clients, servers,etc. This is the ultimate way to gain extensive hands-on experience. 

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What is included?

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Monitor Progress Yes
Mobile ready Yes
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