Course: ITIL®4 Specialist: Drive Stakeholder Value (DSV) - Incl. exam
duration: 23 hours |
Language: English (US) |
access duration: 180 days |
Details
To achieve corporate success, it is important to increase stakeholder satisfaction, especially with today's competitive marketplace. This ITIL®4 certification provides you with the right tools to help you do just that.
The ITIL®4 Specialist: Drive Stakeholder Value course is designed for:
- employees responsible for managing and integrating stakeholders;
- employees who focus on the customer journey;
- employees responsible for maintaining relationships with partners and suppliers.
This course covers various types of engagement and interactions between a service provider and their customers, users, suppliers and partners. Key topics covered include multi-vendor management, communications, relationship management, business analytics, customer journey mapping and more.
Included in this course is:
- 1 exam voucher.
- Practice exams.
- 6 months unlimited access.
The course includes 1 exam voucher, it will be sent one month after the start of the course.
This course prepares you for one of the four ITIL®4 Managing Professional certifications. ITIL®4 Managing Professional is designed for IT professionals working in technology,- and digital teams.
The four certifications are:
- ITIL®4 Specialist Create, Deliver and Support.
- ITIL®4 Strategist Direct, Plan and Improve.
- ITIL®4 Specialist High-velocity IT.
- ITIL®4 Specialist Drive Stakeholder Value.
Obtaining all four certifications is required to become an ITIL®4 Managing Professional.
This ITIL® course is brought to you bij ILX Group, accredited by PEOPLECERT International Ltd Examination institute. ITIL® is one registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Result
After completing this course you will be optimally prepared for the ITIL®4 Specialist: Drive Stakeholder Value exam. After successful completion of this exam you will receive the official ITIL®4 Specialist: Drive Stakeholder Value certificate, which is one of the four ITIL 4 Managing Professional certifications.
Prerequisites
You have successfully completed the ITIL® Foundation v4.
Target audience
Project Manager, Manager, Team Leader
Content
ITIL®4 Specialist: Drive Stakeholder Value (DSV) - Incl. exam
Handleiding training en examenvoucher
Informatie over de training en de bijhorende examenvoucher
ITIL4 Managing Professional Drive Stakeholder Value (DSV)
ITIL4 Managing Professional Drive Stakeholder Value (DSV)
Course options
We offer several optional training products to enhance your learning experience. If you are planning to use our training course in preperation for an official exam then whe highly recommend using these optional training products to ensure an optimal learning experience. Sometimes there is only a practice exam or/and practice lab available.
Optional practice exam (trial exam)
To supplement this training course you may add a special practice exam. This practice exam comprises a number of trial exams which are very similar to the real exam, both in terms of form and content. This is the ultimate way to test whether you are ready for the exam.
Optional practice lab
To supplement this training course you may add a special practice lab. You perform the tasks on real hardware and/or software applicable to your Lab. The labs are fully hosted in our cloud. The only thing you need to use our practice labs is a web browser. In the LiveLab environment you will find exercises which you can start immediately. The lab enviromentconsist of complete networks containing for example, clients, servers,etc. This is the ultimate way to gain extensive hands-on experience.
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What is included?
Certificate of participation | No |
Monitor Progress | Yes |
Mobile ready | Yes |
Sharing knowledge | Unlimited access to our IT professionals community |
Study advice | Our consultants are here for you to advice about your study career and options |
Study materials | Certified teachers with in depth knowledge about the subject. |
Service | World's best service |
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