Course: ITIL®4 Specialist Direct, Plan and Improve- Incl. exam training

$1,257.19 incl. vat


duration: 32 hours |

Language: English (US) |

access duration: 180 days |


The ITIL®4 Specialist Direct, Plan and Improve training introduces you to practical skills that are necessary to create a learning and improving IT organization. This training is aimed at managers who are involved in shaping direction and strategy within an organization and / or developing a continuously improving team.

This training provides a range of terms, tools and best practices for IT management, including methods for organizational change management and governance of Governance, Risks & Compliance (GRC). It is perfect for organizations looking to plan, enable and measure long-term change.

The training covers the influence and impact of Agile and Lean ways of working, and how these can be used to the benefit of an organization.

This training includes:

  • 1 exam voucher.
  • Practice exams.
  • Unlimited access for 6 months.

The training includes 1 exam voucher, which you can order through our support department. You need to order these during the duration of the training.

For this course, you can also reach out to a content expert should you have any questions.

This training prepares you for one of the four ITIL®4 Managing Professional certifications. ITIL®4 Managing Professional has been developed for IT professionals working in technology and digital teams.

The four certifications are:

  • ITIL®4 Specialist Create, Deliver and Support.
  • ITIL®4 Strategist Direct, Plan and Improve.
  • ITIL®4 Specialist High-velocity IT.
  • ITIL®4 Specialist Drive Stakeholder Value.

Achieving all four certificates is necessary to become an ITIL®4 Managing Professional.


After completing this training you are optimally prepared for the ITIL®4 Specialist Direct, Plan and Improve exam. After successfully passing this exam you will receive the official ITIL®4 Specialist Direct, Plan and Improve certificate, this is one of the four ITIL®4 Managing Professional certifications.


You have completed the ITIL ® Foundation v4.

Target audience

Project Manager, Manager, Team Leader


ITIL®4 Specialist Direct, Plan and Improve- Incl. exam

32 hours

ITIL®4 Direct, Plan and Improve

The main structure of this course:

  • Module 0: Course overview
  • Module 1: Direct, plan and improve concepts
  • Module 2: Direction, planning and principles in context
  • Module 3: GRC principles and methods
  • Module 4: Continual improvement
  • Module 5: Organizational change management
  • Module 6: Measurement, indicators and reporting
  • Module 7: Measurement and value streams
  • Module 8: Stakeholders, communication and feedback
  • Module 9: Practice exams
  • Module 10: Course wrap-up

Course options

We offer several optional training products to enhance your learning experience. If you are planning to use our training course in preperation for an official exam then whe highly recommend using these optional training products to ensure an optimal learning experience. Sometimes there is only a practice exam or/and practice lab available.

Optional practice exam (trial exam)

To supplement this training course you may add a special practice exam. This practice exam comprises a number of trial exams which are very similar to the real exam, both in terms of form and content. This is the ultimate way to test whether you are ready for the exam. 

Optional practice lab

To supplement this training course you may add a special practice lab. You perform the tasks on real hardware and/or software applicable to your Lab. The labs are fully hosted in our cloud. The only thing you need to use our practice labs is a web browser. In the LiveLab environment you will find exercises which you can start immediatelyThe lab enviromentconsist of complete networks containing for example, clients, servers,etc. This is the ultimate way to gain extensive hands-on experience. 


Via ons opleidingsconcept bespaar je tot 80% op trainingen

Start met leren wanneer je wilt. Je bepaalt zelf het gewenste tempo

Spar met medecursisten en profileer je als autoriteit in je vakgebied.

Ontvang na succesvolle afronding van je cursus het officiële certificaat van deelname van

Krijg inzicht in uitgebreide voortgangsinformatie van jezelf of je medewerkers

Kennis opdoen met interactieve e-learning en uitgebreide praktijkopdrachten door gecertificeerde docenten


Once we have processed your order and payment, we will give you access to your courses. If you still have any questions about our ordering process, please refer to the button below.

read more about the order process

What is included?

Certificate of participation Yes
Monitor Progress Yes
Mobile ready Yes
Sharing knowledge Unlimited access to our IT professionals community
Study advice Our consultants are here for you to advice about your study career and options
Study materials Certified teachers with in depth knowledge about the subject.
Service World's best service


Na bestelling van je training krijg je toegang tot ons innovatieve leerplatform. Hier vind je al je gekochte (of gevolgde) trainingen, kan je eventueel cursisten aanmaken en krijg je toegang tot uitgebreide voortgangsinformatie.

Life Long Learning

Follow multiple courses? Read more about our Life Long Learning concept

read more

Contact us

Need training advise? Contact us!