Course: Implementing and Operating Cisco Collaboration Core Technologies (CLCOR 350-801)

Working with Cisco iOS Gateways works as the demarcation point to a collaboration network, connecting the internal network with the provider's network and processing inbound and outbound calls.

In this course, you'll explore unified communication, a technology that allows people to work remotely. You'll examine several primary collaboration and network technology implementation and deployment methods, including infrastructure and design, communication protocols, audio and video codecs, and endpoints. You'll also review the Cisco Internetwork Operating System (IOS) XE gateway and media resources, call control, Quality of Service (QoS), and additional Cisco collaboration applications.

Furthermore, you'll outline supplementary services, such as adding media resources (i.e., Music on Hold, Annunciator), call control, and the Quality of Service (QoS) as the solution deployment.

This course is a part of a collection of courses that will prepare you for the 350-801: Implementing and Operating Cisco Collaboration Core Technologies (CLCOR) certification exam.

• A collaboration engineer is required to know about the various peripheral components and protocols in Cisco unified communication.
• In this course, you'll explore some fundamental aspects of the Cisco Unified Communication Manager (CUCM). You'll interact with configurable sections, such as backup settings, restore processes, dial-plan components, and DHCP server operations. You'll also investigate the role of NTP in a UC network. Furthermore, you'll examine the uses of CDP in IP telephony and the impression of LDAP in a Cisco unified communication network.
• At the end of this course, you'll be able to set up disaster recovery along with a range of IP network protocols.
• This course is a part of a collection of courses that will prepare you for the 350-801: Implementing and Operating Cisco Collaboration Core Technologies (CLCOR) certification exam.

• Collaboration engineers form a solid knowledge foundation when

• their skillset includes identifying various types of codecs used in
• unified communication as well as call signaling over IP networks
• and endpoint registration processes. In this course, you'll examine
• various voice and video codecs working as essential pieces of VoIP
• communication over an IP network. You'll also explore different
• call signaling methods, endpoint registration, and troubleshooting
• processes. Furthermore, you'll review the process of placing calls
• within a cluster and discover common issues with them. This course
• is a part of a collection of courses that will prepare you for the
• 350-801: Implementing and Operating Cisco Collaboration Core
• Technologies (CLCOR) certification exam.

• It is imperative for collaborative engineers to be able to troubleshoot call setup issues. They must possess a comprehensive knowledge of call signaling protocols and call setup and teardown processes.
• In this course, you'll explore fundamental call signaling protocol, call setup, and teardown process concepts. You'll learn about various call control protocols, creating a strong base for call troubleshooting. You'll also observe the call setup and teardown process with different signaling protocols in place.
• Furthermore, you'll troubleshoot call setup issues using different tools, outline how the DTMF signal moves over IP networks, and examine how to integrate LDAP with a Cisco Unified Communications network.
• This course is a part of a collection that prepares you for the 350-801: Implementing and Operating Cisco Collaboration Core Technologies (CLCOR) certification exam.

• Collaboration engineers are often required to work with Cisco Unified Communication Manager (UCM), as it involves managing user account provisioning. Lightweight Directory Access Protocol (LDAP) integration with Cisco UCM synchronizes users and their properties.
• In this course, you’ll recognize the LDAP integration process, configuration sections of LDAP synchronization and authentication, and LDAP design and security considerations.
• Moving on, you'll discover the roles and permissions defined within access control groups and the components of a feature group template used for LDAP integration. Lastly, you'll identify how to prepare and integrate the Cisco UCM with the Microsoft LDAP server.
• This course is a part of a collection of courses that will prepare you for the 350-801: Implementing and Operating Cisco Collaboration Core Technologies (CLCOR) certification exam.

• Provisioning of endpoints is a common task that a collaboration engineer is required to perform. In this course, you'll explore different ways of provisioning endpoints in Cisco UCM.
• You'll begin by examining the features and flaws of manual provisioning and recognize how to use manual and auto-provisioning methods for endpoint registration.
• Moving on, you'll identify the elements and authentication modes of self-provisioning in detail and discover the use of the Bulk Administration Tool (BAT) in batch-provisioning.
• Finally, you'll explore the features and configurations of all the listed provisioning methods and demonstrate endpoint registration using self-provisioning and batch-provisioning methods.
• This course is a part of a collection of courses that will prepare you for the 350-801: Implementing and Operating Cisco Collaboration Core Technologies (CLCOR) certification exam.

• In order to provide sufficient bandwidth for incoming and outgoing calls, a collaboration engineer is required to know how the human voice gets converted into an Internet Protocol (IP) signal. In this course, you'll explore voice and video codecs in a Voice over Internet Protocol (VoIP) network and examine bandwidth management.
• You’ll begin by identifying the process of encoding and decoding voice using codecs, different levels of compressions applied on IP signals, and how these IP signals get transmitted over an IP network. You’ll also outline how to determine bandwidth requirements for specific codecs.
• Finally, you’ll investigate bandwidth calculation and management techniques and demonstrate call admission control (CAC) configuration using Cisco Unified Communication Manager (UCM).
• This course is a part of a collection of courses that will prepare you for the 350-801: Implementing and Operating Cisco Collaboration Core Technologies (CLCOR) certification exam.

• A collaboration engineer is required to use dial plans, an essential component in unified communication, to accomplish day-to-day activities and troubleshoot any problem that may arise.
• In this course, you’ll explore different components of dial plans and endpoint addressing in Cisco Unified Communication Manager (UCM). You'll then identify the features and logistics of call routing and how urgent priority can affect call routing decisions.
• Next, you'll discover digit collection and analysis methods before moving on to outlining the management of variable length and overlapping patterns. Finally, you’ll illustrate how to configure endpoint addressing and call routing components in Cisco Unified CM.
• This course is a part of a collection of courses that will prepare you for the 350-801: Implementing and Operating Cisco Collaboration Core Technologies (CLCOR) certification exam.

• Collaboration engineers are routinely required to configure and troubleshoot gateways in a unified communication dial plan. In this course, you’ll identify the components and configurations methods of Media Gateway Control Protocol (MGCP) gateways.
• You’ll begin by examining the characteristics of the MGC protocol and methods for configuring MGCP gateways. You’ll then explore elements of the path selection process in the Cisco Unified Communication Manager (UCM) and identify their role in call processing.
• You'll finish the course by investigating digit manipulation patterns and how to configure and troubleshoot different telecommunication interface standards on an Integrated Services Digital Network (ISDN).
• This course is a part of a collection of courses that will prepare you for the 350-801: Implementing and Operating Cisco Collaboration Core Technologies (CLCOR) certification exam.

• IOS troubleshooting techniques are important in resolving call

• processing issues in gateways, which work as a demarcation point
• for collaboration networks. In this course, you'll explore the
• components of the Cisco IOS Gateway and the methods to configure
• them. Use this course to effectively work with the Cisco IOS
• gateway, examining various elements in detail: dial-plan
• implementation using different dial peers, Primary Rate Interface
• (PRI) connections, inbound and outbound dial-peer match, digit
• manipulation, and selection of codecs and dual-tone
• multi-frequencies (DTMFs). Once you have finished this course,
• you'll have the knowledge and skills to configure Cisco IOS
• gateways and prepare for the 350-801: Implementing and Operating
• Cisco Collaboration Core Technologies (CLCOR) certification
• exam.

• Enterprises can prioritize business-critical applications and

• services while maximizing the use of their bandwidth with the help
• of class of service (CoS). It provides a way of managing multiple
• traffic profiles across enterprise networks by prioritizing certain
• types of traffic over others This course will acquaint you with the
• components and implementation of CoS in the Cisco Unified
• Communication Manager (UCM). You'll discover the features of time
• of day routing, distinguishing attributes of client matter codes
• (CMC) and forced authorization codes (FAC), and tools in the UC
• environment that prevent toll fraud. Upon completion of this
• course, you'll be able to configure different components of CoS in
• the Cisco UCM and prepare for the 350-801: Implementing and
• Operating Cisco Collaboration Core Technologies (CLCOR)
• certification exam.

• Telephony features are typically used by end users, who may not

• be technical and fail to recognize specific dialing patterns or
• numbers when in different locations. Globalizing the dial plan in
• call routing allows voice engineers to implement a unified dialing
• method that is location-agnostic, eliminating some end-user
• challenges. In this course, you'll learn how globalization impacts
• call routing and dialing patterns in the Cisco Unified
• Communications environment. You'll examine different terminologies
• used in globalized call routing and how globalization and
• localization are done during egress and ingress. By the end of this
• course, you'll have practiced implementing globalized call routing
• in Cisco Unified CM and IOS Gateway. You can use this course to
• prepare for the relevant part of the 350-801: Implementing and
• Operating Cisco Collaboration Core Technologies (CLCOR)
• certification exam.

• Media resources perform an essential function in the unified

• communication network in enhancing the user experience of a call.
• Use this course to explore different media resources in the Cisco
• Unified Communication Manager (UCM) along with their functions. Get
• familiar with media resource features like annunciators, Music On
• Hold (MOH), and conference bridges and discover how codec
• translation and media termination are carried out in a unified
• communication network. After finishing this course, you'll be able
• to understand the purpose and capabilities of different media
• resources within the CUCM and prepare for the 350-801: Implementing
• and Operating Cisco Collaboration Core Technologies (CLCOR)
• certification exam.

• Many organizations today use various applications to provide

• mobility and superior experience to end-users. Cisco provides
• multiple collaboration applications based on customer requirements
• that make communication more unified. Explore the components and
• features of Cisco Unity Connection (CUC) and how it affords a
• unified messaging and voicemail solution. Investigate the various
• elements of Unity Connection to gain a better understanding of its
• functionality: cluster capacity, configuring and managing users,
• types of call handlers, Presence Service protocols, and Mobile and
• Remote Access (MRA) deployment. Upon completing this course, you'll
• be in a position to outline the Session Initiated Protocol (SIP)
• integration options of Unity Connection with CUCM, implement an
• on-premises deployment of Cisco Jabber, and prepare for the
• 350-801: Implementing and Operating Cisco Collaboration Core
• Technologies (CLCOR) certification exam.

• Knowing how to use Quality of Service (QoS) for network traffic type prioritization is a vital part of a collaboration engineer's skill set. It also plays a crucial role in managing drop-sensitive and delay-sensitive IP network traffic.
• This course walks through the common problems related to a unified communications (UC) network, such as delay, packet loss, jitter, and bandwidth issues, examining how QoS not only addresses these challenges but ensures seamless transmission of voice and video traffic.
• Additionally, you'll explore different QoS implementation models and mechanisms, collaboration network DSCP values, and traffic classification and marking techniques.
• When you've completed this course, you'll be able to use QoS to ensure optimal bandwidth usage based on traffic type and network importance. You'll also be better prepared for the 350-801: Implementing and Operating Cisco Collaboration Core Technologies (CLCOR) certification exam.