CompTIA A+ (Exam 220-1102)

$398.09 incl. vat


duration: 32 hours |

Language: English (US) |

access duration: 180 days |

In Onbeperkt Leren


The CompTIA A + 220-1102, is the second exam of the CompTIA A +. This course covers the competencies that are expected from an upcoming IT professional.

You will have to deal with various advanced topics such as the different versions of Windows and the process of installing Windows, the different ways for interaction and personal settings and the use of the command line.

You also get acquainted with application management, troubleshooting and how you can manage and install windows applications in the Windows operating system.

Finally, you learn about adding hardware, networking in Windows, monitoring of OS, Mac OSX functions and far more.

Please note that the final chapters of this training will be published.


After following this course you will be able to offer independent support to end users of an IT infrastructure. You are also prepared for the CompTIA A + 220-1102 exam.


You do not need any prior knowledge to follow this course. To pass your exam it is advisable to have at least 12 months of practical work experience.

Target audience

System Administrator


CompTIA A+ (Exam 220-1102)

32 hours

CompTIA A+ (220-1102): Desktop, Server, & Mobile Operating Systems

  • Technicians must be aware of the features and installation

  • requirements of various types of operating systems. Use this course
  • to learn about common OS types and how to perform OS installations
  • and upgrades in a diverse OS environment. Begin by exploring the
  • features of Windows, Linux, macOS, ChromeOS, and mobile device
  • operating systems. Discover available OS installation options and
  • plan an operating system deployment strategy after reviewing
  • various installation methods. Finally, perform the installation of
  • a Windows 10, Windows Server 2019, Ubuntu Linux, and macOS system.
  • Once you have completed this course, you will be able to select the
  • appropriate operating system for a given scenario and plan its
  • deployment. This course will help you prepare for the CompTIA A+
  • Core 2 (220-1102) certification exam.

CompTIA A+ (220-1102): Linux, macOS, & Windows File Systems

  • New disk devices can be initialized as Master Boot Record (MBR)

  • or GUID Partition Table (GPT) and can be formatted using different
  • types of file systems. Use this course to become familiar with and
  • learn how to manage common Linux, macOS, and Windows file systems.
  • To start, explore common file system types including the New
  • Technology File System (NTFS), File Allocation Table (FAT32),
  • exFAT, ext3, ext4, and the Apple File System (APFS). Discover the
  • difference between MBR and GPT disks and learn how to format and
  • partition disks. You’ll then work with NTFS, share, and Linux file
  • system permissions to configure access for network shares and learn
  • how to manage file systems using command line tools. Once you have
  • completed this course, you will be able to choose the appropriate
  • file system and management tools for specific situations. This
  • course will help you prepare for the CompTIA A+ Core 2 (220-1102)
  • certification exam.

CompTIA A+ (220-1102): Operating System & Network Management

  • Understanding the network connectivity options in modern

  • operating systems is a vital skill you need as a technician. In
  • this course, you will explore various GUI management tools that can
  • be used when working in Windows. Learn to navigate and configure
  • Control Panel settings and discover how to utilize networking
  • commands in Windows and Linux, and management tools for macOS.
  • Next, you will review how IP addressing, DNS, and DHCP works and
  • observe how to configure Windows DNS and DHCP servers. Finally,
  • learn how to manage various network settings, including those
  • related to Windows Defender and Microsoft Active Directory. Upon
  • completion of this course, you'll be able to use command-line
  • management tools and manage network-related settings in Windows,
  • Linux, and the macOS. This course will help you prepare for the
  • CompTIA A+ Core 2 (220-1102) certification exam.

CompTIA A+ (220-1102): Physical Security Measures

  • Technicians need to familiarize themselves with the various

  • security principles and technologies available to protect
  • employees, networks, and intellectual property from the emergent
  • threats of the 21st century Internet. You will begin by exploring
  • how to implement traditional physical security measures such as
  • video surveillance, alarm systems, and motion sensors. Discover how
  • to implement physical security devices such as key fobs, smart
  • cards, keys, biometrics, lighting, and magnetometers. Next, learn
  • how to implement and configure security features of Active
  • Directory and how to secure devices using Mobile Device Management.
  • Lastly, explore logical security features such as the principle of
  • least privilege, access control lists, multi-factor authentication,
  • and hard and soft tokens. Upon completion, you'll be able to design
  • and implement technologies available to protect businesses against
  • the latest security threats. This course helps you to prepare for
  • the CompTIA A+ Core 2 (220-1102) certification exam.

CompTIA A+ (220-1102): Wireless Security Protocols & Authentication Methods

  • There are numerous wireless security protocols and

  • authentication methods available. Technicians must learn how to
  • recommend and potentially implement a wireless security solution
  • depending on the requirements of an organization. In this course,
  • you will start by learning the difference between the Wi-Fi
  • Protected Access 2 (WPA2) and Wi-Fi Protected Access 3 (WPA3)
  • wireless protocols and the features of each. Explore other wireless
  • protocols and encryption options, including Temporal Key Integrity
  • Protocol (TKIP) and Advanced Encryption Standard (AES). Finally,
  • investigate wireless security authentication solutions, including
  • Remote Authentication Dial-In User Service (RADIUS), Terminal
  • Access Controller Access-Control System (TACACS+), Kerberos, and
  • multi-factor authentication. After completing this course you'll
  • know how to implement wireless security protocols and
  • authentication methods. This course also helps you to prepare for
  • the CompTIA A+ Core 2 (220-1102) certification exam.

CompTIA A+ (220-1102): Malware Detection, Removal, & Prevention

  • Malware is software designed with malicious intent that often
  • aims to disrupt, enable unauthorized access, or cause end-user
  • access interference. In this course, you'll learn how to detect,
  • remove, and prevent malware using the appropriate tools and
  • methods. Begin by exploring the various types of malware including
  • trojans, rootkits, viruses, spyware, ransomware, keyloggers, boot
  • sector viruses, and cryptominers. Become familiar with the recovery
  • console and recognize when to perform an operating system
  • reinstallation as a result of malware. Next, learn how to
  • differentiate between anti-virus and anti-malware solutions and
  • discover how software firewalls can help secure a device. Lastly,
  • discover the importance of end-user training and education as it
  • relates to malware and other cyber threats. After completing this
  • course you'll know how to detect, remove, and prevent malware using
  • the appropriate tools and methods. This course is part of a series
  • used to prepare for the CompTIA A+ Core 2 (220-1102) certification
  • exam.

CompTIA A+ (220-1102): Social Engineering Attacks

  • Among the newer forms of security for most workers in the 21st century involves social engineering -protecting workers and work against subtle but dangerous attacks by con men and scammers.
  • Take a deep dive into security fundamentals and the many ways in which devious people steal information. This can include masquerading as delivery men, entering unauthorized areas without badges, shoulder surfing at airports or coffee shops, spoofing, dumpster-diving, and insidiously clever spear phishing attacks.
  • Explore how legitimate-looking e-mails can lure workers to malicious websites, or worse, into opening encrypted attachments with company credentials or passwords. Lastly, discover common security vulnerabilities including non-compliant, unpatched, and unprotected systems, end of life (EOL) operating systems, and bring your own devices (BYOD).
  • This course will prepare you for the CompTIA A+ Core 2 (220-1102) certification exam.

CompTIA A+ (220-1102): Operating System Security Best Practices

  • There are many things to consider when managing and configuring

  • basic security settings in the Microsoft Windows OS. Therefore,
  • technicians must become well versed in configuring and enforcing
  • workstations to meet best practices for security. In this course,
  • you will begin by learning how to configure basic security settings
  • including firewalls, Defender anti-virus, users and groups, and
  • operating system login options. Explore the difference between NTFS
  • and share permissions and discuss file and folder attributes and
  • inheritance. Next, discover features of the administrator and
  • standard user accounts and learn the fundamentals of user account
  • control (UAC). Lastly, explore how to configure workstation
  • security using features such as encryption, complex passwords, and
  • account management and how to disable the AutoRun and AutoPlay
  • features. Upon completion, you'll know how to configure basic
  • security setting in the Windows OS. This course is part of a series
  • used to prepare for the CompTIA A+ Core 2 (220-1102) certification
  • exam.

CompTIA A+ (220-1102): Mobile & Embedded Device Security

  • As mobile technology evolves, so does the need for mobile device

  • security. Mobile device security features protect data, including
  • sensitive and private information, on mobile devices such as
  • smartphones, tablets, and laptops. Learn about screen lock security
  • features such as facial recognition, PIN codes, fingerprint,
  • pattern, and swipe devices. Discover the benefits of remote wiping
  • features, locator applications, and device encryption. Next,
  • explore how operating system updates can help secure devices and
  • patch vulnerabilities. Then discover features of remote backup
  • applications, firewalls, and mobile anti-virus and anti-malware
  • solutions. Lastly, you'll get an overview of policies and
  • procedures as they relate to BYOD, profile security requirements,
  • and Internet of Things (IoT) security. Upon completion of this
  • course, you'll be able to outline common methods for securing
  • mobile and embedded devices. This course is part of a series that
  • will help you prepare for the CompTIA A+ Core 2 (220-1102)
  • certification exam.

CompTIA A+ (220-1102): Securing SOHO Networks & Browser Security

  • Technicians need to familiarize themselves with strategies,

  • features, and techniques that can help ensure a safe and secure
  • small office/home office (SOHO) environment. In this course,
  • discover home router security settings to configure on a SOHO
  • network. Explore wireless security considerations, including
  • changing the service set identifier (SSID), disabling SSID
  • broadcast and encryption settings, disabling guest access, and
  • changing channels. Next, discover firewall security features such
  • as disabling unused ports and port forwarding or mapping. You'll
  • also learn to install and configure browsers and relevant security
  • settings. Next you'll explore browser installations, extensions,
  • and plug-ins, as well as password managers and certificates.
  • Lastly, explore Internet browsing security features and techniques,
  • including pop-up blockers, clearing browsing data, clearing cache,
  • private-browsing mode, sign-in/browser data synchronization, and ad
  • blockers. Once you have completed this course, you'll be able to
  • configure security settings for browsers and SOHO networks. This
  • course is part of a series that will help you prepare for the
  • CompTIA A+ Core 2 (220-1102) certification exam.

CompTIA A+ (220-1102): Windows OS Problems & Personal Computer Security

  • Diagnosing problems within a network or a computer requires a

  • special and versatile toolbox for the IT specialist. This course
  • outlines many popular troubleshooting tools and practical
  • strategies needed to quickly isolate all kinds of problems,
  • regardless of platform, and resolve them, to help restore normal
  • working conditions efficiently and quickly. Explore the benefits of
  • building process checklists and learn how to determine if a problem
  • is widespread or limited to one machine. Discover how to trace
  • issues back to new hardware or software installations, and explore
  • best practices and techniques for malware removal. Lastly, explore
  • valuable troubleshooting steps that can be used to resolve mobile
  • OS and app issues and any mobile OS security issues. This course
  • will help you prepare for CompTIA+ certification exam 220-1102.

CompTIA A+ (220-1102): Best Practice Procedures for Malware Removal

  • Malware is software specifically designed to compromise

  • computers, servers, clients, or computer networks. In this course,
  • you will learn best practices for the identification and removal of
  • malware. Begin by exploring how to properly investigate and verify
  • malware symptoms and how to ensure infected systems are quarantined
  • immediately. Discover the importance of disabling System Restore
  • from the onset as well as steps to remediate infected systems.
  • Explore how to schedule system scans and run updates on a system.
  • Next, discover when to re-enable System Restore and create a new
  • restore point in Windows. Lastly, learn about the key points and
  • techniques to share with end users when educating them on malware.
  • This course helps prepare for CompTIA+ certification exam
  • 220-1102.

CompTIA A+ (220-1102): Mobile OS Application & Application Security Issues

  • A large percentage of the population carries at least one mobile
  • device on them at all times. These devices often contain
  • applications that can be attractive targets for mobile attacks.
  • This course covers how to troubleshoot mobile OS applications and
  • application security issues. Discover common symptoms pertaining to
  • mobile OS and application issues such as applications that fail to
  • launch, crash, and fail to update. Next, explore connectivity
  • issues pertaining to Bluetooth, Wi-Fi, near-field communication,
  • and AirDrop and learn how to identify internet connectivity issues,
  • including limited or no connectivity. Lastly, discover how to deal
  • with high numbers of ads, fake security warnings, unexpected
  • application behavior, and leaked personal files and data. This
  • course helps prepare for CompTIA+ certification exam 220-1102.

CompTIA A+ (220-1102): Information Management & Change Management Processes

  • Ticketing systems are a great way to collect user and device

  • information, descriptions of problems, and problem resolutions.
  • This course will explore ticketing and asset management systems and
  • how these systems capture information about events and resources.
  • Explore document types such as acceptable use policies, compliance,
  • and network topology diagrams. Discover components of a typical
  • standard operating procedure, including procedures for custom
  • installation of software packages. Next, consider the importance of
  • knowledge base articles and explore best practices for documenting
  • business processes, including rollback plans, sandbox testing, and
  • responsible staff members. Lastly, explore considerations when
  • explaining basic change management best practices. This course is
  • part of a series that will help you prepare for the CompTIA A+ Core
  • 2 (220-1102) certification exam.

CompTIA A+ (220-1102): Backup & Recovery Methods

  • Backing up data is the practice of copying data from a primary
  • to a secondary location. Regular backups are essential when
  • attempting to recover from a primary data failure. Backups should
  • be performed regularly in both personal and business scenarios. In
  • this course, explore disaster prevention techniques and recovery
  • best practices. Discover how to differentiate between full,
  • incremental, differential, and synthetic backups, and learn when to
  • implement each method. Next, explore backup frequency timelines
  • that can help ensure regular data backups. Discover how to
  • differentiate between on-site and off-site backup rotation schemes,
  • and lastly, explore backup rotation schemes including
  • grandfather-father-son (GFS) and the 3-2-1 backup rule. This course
  • is part of a series that will help you prepare for the CompTIA A+
  • Core 2 (220-1102) certification exam.

CompTIA A+ (220-1102): Safety Procedures & Environmental Impacts

  • Environments should be designed and maintained with personal

  • safety best practices and safety standards in mind. Enforcing
  • safety standards helps ensure that operators are kept safe and
  • prevented from causing harm to their systems. In this course,
  • you'll learn when and where to use electrostatic discharge straps,
  • mats, and bags. Explore personal safety measures, including
  • disconnecting power before repairing a PC, lifting techniques,
  • electrical fire safety, safety goggles, and air filtration masks.
  • Discover material safety data sheet (MSDS) handling and disposal
  • recommendations, including proper battery disposal, proper toner
  • disposal, and proper disposal of other devices and assets. You will
  • also learn the importance of temperature, humidity-level awareness,
  • and proper ventilation, including equipment placement, dust
  • cleanup, and compressed air and vacuums. Lastly, explore the impact
  • of power surges, under-voltage events, and power outages and
  • discuss when to use battery backup and surge suppressors. This
  • course helps prepare for CompTIA A+ certification exam
  • 220-1102.

CompTIA A+ (220-1102): Communication Techniques, Licensing, & Policy Concepts

  • Professionalism is essential in any working environment,
  • especially business operations that require interactions with
  • customers. Learn about proper communication techniques and
  • professionalism, such as avoiding jargon, acronyms, and slang.
  • Explore how to maintain a positive attitude, project confidence,
  • listen actively, and be on time. Discover how to avoid distractions
  • including personal calls, texting, and personal interruptions.
  • Explore how to set and meet expectations and timelines, and how to
  • properly communicate status with the customer. Lastly, learn the
  • importance of prohibited content/activity, privacy, licensing, and
  • policy concepts. This course is part of a series that will help you
  • prepare for the CompTIA A+ Core 2 (220-1102) certification
  • exam.

CompTIA A+ (220-1102): Scripting & Remote Technologies

  • Remote access is accessing a computer or device from any

  • location, including remotely administering networks and computing
  • environments. Scripting is the process of automating tasks that
  • would otherwise be performed individually by a human operator. In
  • this course, discover how to leverage remote access technologies.
  • First, learn the basics of scripting, including script file types,
  • use cases, and other considerations for using scripts. Next,
  • explore remote access methods and tools, and examine the security
  • considerations of each access method. Finally, discover how to
  • leverage remote access technologies and recognize remote access
  • methods and tools, including the security considerations of each
  • access method. This course is part of a series that will help you
  • prepare for the CompTIA A+ Core 2 (220-1102) certification
  • exam.

Course options

We offer several optional training products to enhance your learning experience. If you are planning to use our training course in preperation for an official exam then whe highly recommend using these optional training products to ensure an optimal learning experience. Sometimes there is only a practice exam or/and practice lab available.

Optional practice exam (trial exam)

To supplement this training course you may add a special practice exam. This practice exam comprises a number of trial exams which are very similar to the real exam, both in terms of form and content. This is the ultimate way to test whether you are ready for the exam. 

Optional practice lab

To supplement this training course you may add a special practice lab. You perform the tasks on real hardware and/or software applicable to your Lab. The labs are fully hosted in our cloud. The only thing you need to use our practice labs is a web browser. In the LiveLab environment you will find exercises which you can start immediatelyThe lab enviromentconsist of complete networks containing for example, clients, servers,etc. This is the ultimate way to gain extensive hands-on experience. 


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