Course: ITIL® Foundation - incl. exam voucher

$419.00
$506.99 incl. vat

duration: 24 hours |

Language: English (US) |

access duration: 180 days

In this online ITIL® Foundation training you will learn all the basics and core concepts from ITIL V3. ITIL is the internationally recognized toolset and the reference framework for organizing management processes within the ICT organization. In addition to an introduction to ITIL, this training course goes through the complete toolset.

ITIL is for everyone who is active in the IT world such as IT staff, IT managers, project managers and service desk staff.

With the ITIL Foundation certification you demonstrate the knowledge that is described in the Service Life Cycle, as described in the 5 ITIL core books:

  • Service strategy
  • Service design
  • Service Transition
  • Service production
  • Continuous service improvement

Result

After completing the training you are familiar with the theory behind ITIL and you know the core concepts. You are also optimally prepared to pass the ITIL exam. After completing this exam you will receive the official ITIL certification.

Prerequisites

No specific prior knowledge is required.

Target audience

Helpdesk Operator, Project Manager

ITIL® Foundation - incl. exam voucher

24 hours

ITIL Foundation

  • Module 1: Service Management as a Practice 5
  • Module 2: Service Strategy 6
  • Module 3: Service Design 7
  • Module 4: Service Transition 8
  • Module 5: Service Operation 9
  • Module 6: Continual Service Improvements 10
  • Module 7: Conclusion 10
  • Module 8 and 9: The Mock Exams 10

We offer several optional training products to enhance your learning experience. If you are planning to use our training course in preperation for an official exam then whe highly recommend using these optional training products to ensure an optimal learning experience. Sometimes there is only a practice exam or/and practice lab available.

Optional practice exam (trial exam)

To supplement this training course you may add a special practice exam. This practice exam comprises a number of trial exams which are very similar to the real exam, both in terms of form and content. This is the ultimate way to test whether you are ready for the exam. 

Optional practice lab

To supplement this training course you may add a special practice lab. You perform the tasks on real hardware and/or software applicable to your Lab. The labs are fully hosted in our cloud. The only thing you need to use our practice labs is a web browser. In the LiveLab environment you will find exercises which you can start immediatelyThe lab enviromentconsist of complete networks containing for example, clients, servers,etc. This is the ultimate way to gain extensive hands-on experience. 

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frequently asked quesions

What is included?

Duration 24 hours
Language English (US)
Certificate of participation Yes
Online access 180 days
Monitor Progress Yes
Examination possibleYes
Mobile ready Yes

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